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Special Attributes: EX-LIBRARY
Publication Name: McGraw-Hill Companies, The
Publisher: McGraw-Hill Companies, T.H.E.
Edition: 8
Book Title: Service Management : Operations, Strategy, Information Technology
Topic: Industries / Service
Publication Year: 2013
Language: English
Genre: Business & Economics
Author: Mona J. Fitzsimmons, Sanjeev Bordoloi, James A. Fitzsimmons
Format: Hardcover
